General FAQs
What is TowHub?
TowHub is an online marketplace that helps people find trailers for hire from local trailer owners across New Zealand.
Does TowHub own the trailers?
No. TowHub does not own, inspect, or operate the trailers listed on the platform. Listings are created and managed by independent trailer owners.
How do I book a trailer?
Find a trailer, contact the owner, confirm the details, and arrange the hire directly with them.
Who sets the trailer price?
The trailer owner sets their own hire price, bond, availability, and rental conditions.
Can I list my own trailer?
Yes. If you own a trailer, you can create a listing and make it available for hire.
Is there a fee to list a trailer?
TowHub may offer free and paid listing options. Featured listings receive extra visibility for a limited period.
Renter FAQs
What should I check before hiring a trailer?
Check the trailer size, load rating, condition, tyres, lights, coupling, safety chain, registration/WOF where applicable, and whether your vehicle is suitable for towing.
Am I responsible for towing safely?
Yes. Renters are responsible for ensuring they can legally and safely tow the trailer and load.
What happens if I damage a trailer?
Damage, bond, and repair arrangements should be agreed between the renter and owner before hire. TowHub is not responsible for damage caused during a rental.
Do I need insurance?
You should check with your vehicle insurer before towing a hired trailer. Some policies may not automatically cover trailers, damage, theft, or liability.
Owner FAQs
Who is responsible for the trailer listing?
The owner is responsible for making sure the listing is accurate, the trailer is roadworthy, and the trailer is safe for hire.
Can I require a bond?
Yes. Owners may choose to require a bond and should clearly state this in the listing or rental agreement.
Can I decline a renter?
Yes. Owners can decide whether to proceed with a hire request.
Should I have my own rental agreement?
Yes. Owners should use clear rental terms covering payment, bond, damage, late return, cancellation, insurance, and safety requirements.